Cox Automotive Car Buyer Journey Study Finds Efficiency, Digital Tools and AI Drive Record Satisfaction
PR Newswire —
ATLANTA, Jan. 13, 2026 /PRNewswire/ -- The 16th annual Car Buyer Journey (CBJ) Study, released today by Cox Automotive, the world's largest automotive services provider, reveals that new technology and a seamless omnichannel retail approach adopted by many dealers are improving...